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A. Process are not easily codified
B. The agent has to interpret the information
C. The agent is expected to exercise judgement
D. All of the above
Answer & Solution
Option: D
Explanation :Knowledge Process Outsourcing (KPO) means information related business task or knowledge-based processes such as research, analysis, consultancy or any other high-level task are outsourced i.e. done by the workers of another company or allocated to the subsidiary of the same organization.
Explanation :Knowledge Process Outsourcing (KPO) means information related business task or knowledge-based processes such as research, analysis, consultancy or any other high-level task are outsourced i.e. done by the workers of another company or allocated to the subsidiary of the same organization.
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